In its commitment to customer satisfaction and providing a reliable shopping experience, Sabwa Store allows customers to request an exchange or return of the product according to the following conditions:

First: Conditions for return and exchange

The product can be exchanged or returned provided that the original invoice or proof of purchase from Sabwa store is available.

The customer has the right to request an exchange or return within a period not exceeding 14 days from the date of receiving or purchasing the product.

The product must be in its original condition as received, unused, and suitable for resale.

The product must be inside its original packaging, with all accessories or its own packaging if available.

The product must not have been opened, used, or had its scent tested in a way that affects its original condition, in order to maintain hygiene and safety standards.

Returns or exchanges are accepted in the event of a manufacturing defect in the product, or in the event that a different product is received than the one ordered by the customer.

If an exchange is not possible, the product value will be refunded according to the price shown on the invoice, and using the same payment method used at the time of purchase whenever possible.

If the product is purchased during a sale or discount period, the value of the return or exchange will be calculated based on the price paid and shown on the purchase invoice.

Second: Products that are neither returnable nor exchangeable

Products cannot be returned or exchanged in the following cases:

If the product has been opened, used, or tested, especially fragrance products, body mists, sprays, and incense.

If the product is not in its original packaging, or the packaging is damaged or torn.

If there are any missing accessories or parts of the product or packaging.

If the product is damaged due to misuse or improper storage by the customer.

If the customer was aware of a note or defect in the product before purchase, and this was explained to him at the time of sale or on the invoice.

If the nature of the product or its packaging does not allow it to be returned to its original condition after being opened, it is unsuitable for resale.

Third: Important Notes

Sabwa Store reserves the right to inspect the product before approving a return or exchange request.

Return or exchange requests are accepted only after verifying that the product meets the conditions mentioned above.

In the event of a manufacturing defect or an error in the order made by the Sabwa store, the store shall take appropriate measures to address the problem.

For assistance or to submit a return or exchange request, please contact us through the approved communication channels at Sabwa Store.