Welcome to Sabwa Store.
Please read the Terms of Use carefully before browsing the website or completing any purchase. By using the website or placing an order through it, you agree to comply with the terms and conditions outlined below.

1. Acceptance of Terms

By using the Sabwa Store website or placing an order, the customer acknowledges that they have read, understood, and agreed to the store’s Terms of Use, Privacy Policy, and Return & Exchange Policy.

Sabwa Store reserves the right to modify or update these terms at any time, and any changes shall take effect from the date they are published on the website. Therefore, we recommend reviewing this page periodically.

2. Account Creation and Website Use

The customer may be required to create an account or enter their personal information to complete the purchase process or track the order.

The customer is obligated to provide correct and accurate information, such as name, phone number, email address, and delivery address.

The customer is responsible for maintaining the confidentiality of their account data and password, and is also responsible for any activity that takes place through their account.

Sabwa Store has the right to cancel any order or suspend the account if it is found that there is incorrect data, misuse of the site, or violation of the terms of use.

3. Products and Information

Sabwa Store offers products related to body fragrances, sprays, incense, and other related fragrance and care products.

We strive to present product information, images, and prices as accurately as possible; however, some unintentional errors may occur in the description, price, or availability of the product.

Sabwa Store reserves the right to modify product information or prices or cancel the order in case of an obvious error or product unavailability.

4. Orders and Prices

The order is confirmed after entering the required data, selecting the payment method, and successfully completing the purchase steps.

The final order value is shown before purchase confirmation and may include the product price, delivery fees, and any additional fees, if applicable.

If an order is placed during a period of offers or discounts, the price is calculated according to the value shown at the time of order completion.

5. Payment

Sabwa store offers multiple electronic payment methods depending on what is available on the site, such as KNET and Visa، Mastercard, Apple Pay, Tamara or any other approved payment methods.

Payments are processed through secure online payment gateways, and Sabwa does not store sensitive credit card information.

The store has the right to cancel the order if payment is not completed or the transaction is rejected by the payment service provider or bank.

6. Delivery

Orders are delivered to the address specified by the customer during order completion.

The customer is responsible for providing a clear and correct address and a contact phone number.

Delivery time may vary depending on the region, product availability, and delivery company conditions.

If delivery is not possible due to incorrect data or lack of customer response, the order may be postponed or cancelled according to the store's policy.

7. Returns and Exchanges

Returns and exchanges are subject to the return and exchange policy of the Sabwa store.

The customer bears the shipping or delivery costs in the event of requesting an exchange for a different product or in the event of a return for a reason unrelated to a product defect or an error by the store.

If there is a price difference between the replaced product and the new product, the customer is obligated to pay the price difference, if any.

If the return is due to a manufacturing defect or an order error on the part of the Sabwa store, the case will be handled according to the approved return and exchange policy.

8. Permitted uses of the site

The customer agrees to use the site for legal and legitimate purposes only.

The use of the site for any purpose that may disrupt or damage it, or attempt unauthorized access to its data or systems, is prohibited.

Copying or reusing the site's content, such as texts, images, or designs, is also prohibited without prior permission from the Sabwa store.

9. Responsibility

Sabwa Store strives to provide a safe and convenient shopping experience; however, it does not guarantee that the website will always be free from technical errors or temporary interruptions.

Sabwa Store shall not be held responsible for any losses resulting from misuse of the website, incorrect information entered by the customer, or issues beyond its control, such as payment gateway failures or delivery company disruptions.

10. Communication

For any inquiries regarding the Terms of Use, orders, or products, you may contact Sabwa Store through the approved contact channels listed on the website.